AI Operations

Know how your AI system actually behaves, before your customer finds out.

For US med-spas, home-services firms, dental practices and solo-legal offices already running an AI agent, chatbot or automation who need an independent read on whether it is accurate and safe.

Every engagement is directed by a technical specialist and reviewed before delivery.

What this is

The Agent Evaluation and QA Audit is an independent inspection of an AI system already in production, whether you built it with Raveneye Global or bought it from someone else. A technical specialist tests your agent the way real callers, visitors and attackers would: measuring how accurate its answers are against your own facts, checking whether it invents things it cannot know, and deliberately trying to break it with jailbreak prompts, injected instructions, off-topic bait and edge cases. You get a written findings report that rates the system, lists every failure with the exact prompt that triggered it, and ranks the fixes by risk. This is assessment, not construction. We never sell you a new agent to solve problems found in the audit, and we score the system the same way whether Raveneye Global built it or not. The outcome is a clear picture of exactly where your AI stands, in plain English, before it costs you a customer or a complaint.

The problem

Why this matters now

A fluent-sounding AI system is not necessarily a correct one. A chatbot or voice agent is engineered to produce confident, natural language, which means it will state a wrong price, a wrong policy or an invented fact with exactly the same smoothness as a right one. On your website or your phone line, you probably never see the bad answers. Your customer does, and then they leave.

The numbers are not small. Independent 2026 analysis reports that customer-support chatbots produce hallucinated, factually wrong responses roughly 15 to 27 percent of the time, with enterprise deployments landing near 18 percent in live interactions (SQ Magazine, LLM Hallucination Statistics, 2026). Separately, industry reporting in 2026 found that a large share of organizations that launched AI chatbots later had to pull them back after failures went public (Digital Applied, Customer Service AI Agent Statistics, 2026). The risk is not theoretical, and it is not rare.

Accuracy is only half of it. An AI agent can also be manipulated. The OWASP Top 10 for Large Language Model Applications names prompt injection as its number-one risk, where a cleverly worded message makes the agent ignore its own rules, leak information or take an action it should refuse (OWASP, 2025). If your agent books, quotes, looks things up or sends anything, a stranger typing the right words can make it misbehave. Most owners have never once tested for this.

The fix is an independent party who attacks your system, measures it against your real facts, and delivers a report on exactly what it finds. That is the entire job of this service.

How it works

The mechanism, made checkable

  1. 01

    Scope the system and its real risks

    A specialist maps what your agent actually is: what it answers, what it can do, where it runs, and what it can touch. A bot that only reads business hours carries different risk than one that books appointments, looks up records or sends messages. This scoping defines what gets tested hardest and sets the bar the system will be graded against.

  2. 02

    Build an evaluation set from your own facts

    We assemble a test panel from your real questions and your real, approved answers: prices, policies, service areas, hours and rules. This is the ground truth. Without it, an accuracy score is just an opinion. With it, we can say precisely where your agent agrees with you and where it drifts, invents or contradicts you.

  3. 03

    Measure accuracy and hallucination

    We run the panel through your live system and score every response against the correct answer. The record notes where it is right, where it is confidently wrong, where it guesses beyond what it can know, and whether it admits uncertainty or bluffs. The result is a rate, not a vibe, and we capture every failing answer with the exact prompt that produced it.

  4. 04

    Red-team for safety and manipulation

    A specialist deliberately attacks your agent using the families of technique cataloged in current practice: jailbreak and role-play prompts, injected instructions hidden in ordinary messages, off-topic and inappropriate bait, and attempts to make it leak information or misuse a tool it can act on. Accepted 2026 practice is to test both before and after deployment and again on every release, because a model swap or prompt edit reopens the attack surface (StingrAI, AI Red Teaming for LLM and Agentic Apps, 2026).

  5. 05

    Probe failure modes and hand-off

    Beyond attacks, we push the ordinary edges: the confusing caller, the half-finished question, the topic it should refuse, the moment it should route to a human. We confirm the safe fallback actually fires, and flag every place your agent presses ahead when it should stop, hand off or say it does not know.

  6. 06

    Deliver a ranked findings report

    You get a written report that scores the system, lists each finding with the prompt that triggered it and its severity, and ranks the fixes by risk so it is clear what to address first. It is a verdict you can act on or hand to whoever built the agent. Fixing the findings is a separate decision, and it belongs to you.

What is included

What is delivered

  • A scoping pass that maps what your agent does, where it runs and what it is allowed to act on
  • An evaluation set built from your real questions and your approved, correct answers as ground truth
  • Accuracy and hallucination scoring against that ground truth, with every failing answer captured verbatim
  • Adversarial red-team testing for jailbreaks, prompt injection, off-topic bait and tool misuse, drawn from current OWASP and industry attack catalogs
  • Failure-mode and edge-case testing, including refusal boundaries and human hand-off triggers
  • A severity rating on every finding, with the exact prompt that reproduced it
  • A written findings report that scores the system and ranks the fixes by risk
  • A specialist walkthrough of the report so the results are clear in plain English, not jargon
  • An independent verdict, scored the same way, even on systems Raveneye Global built itself

The outcome

What it moves

  • A clear, plain-English verdict on how accurate and safe your AI system actually is, backed by numbers instead of assurances
  • A measured accuracy and hallucination rate against your own facts, showing how often the agent is confidently wrong
  • A red-team result showing whether the agent can be jailbroken, injected or manipulated into leaking or misbehaving, with the exact prompts that worked
  • A ranked list of fixes by severity, so the dangerous failures are addressed before the cosmetic ones
  • Confidence that the safe fallbacks and human hand-off actually fire when the agent is out of its depth
  • An independent record you can hand to whoever built the system, or use to decide whether to keep, rebuild or retire it

What you get

What you get, and how it is priced

Every audit is scoped to the specific system under review, because a read-only FAQ bot and a voice agent that books and sends are very different attack surfaces. The scope levels below describe depth and reach. A technical specialist confirms the exact tests and the figure in writing once the agent's scope has been reviewed.

Focused Evaluation. A single AI system on a single surface, evaluated for accuracy and hallucination against your facts plus a core red-team pass. The right fit for one chatbot or one voice agent you want an independent read on before you rely on it further.Quoted
Full QA Audit. A deeper inspection of an agent that answers and acts: accuracy scoring, a wider adversarial red-team across jailbreak and injection families, tool-misuse and data-leakage probes, and full failure-mode and hand-off testing, delivered as a ranked findings report with a specialist walkthrough.Quoted
Continuous Assurance. For systems that change often. A recurring re-evaluation on an agreed cadence and after every meaningful release or model swap, since a test that passed last month can fail after a single prompt edit. Scoped with a specialist around how frequently your system changes.Quoted

You see the full deliverables and cadence first, then a price built for your business, confirmed in writing.

Straight answers

Questions about Agent Evaluation & QA Audit

Do you have to have built my AI system to audit it?

No. We can evaluate any AI agent, chatbot or automation in production, whoever built it. The audit is independent by design. In fact, an outside read is often more useful precisely because we did not build the thing and have no reason to flatter it. If the system came from another vendor, you get a neutral verdict you can take back to them with the exact prompts that failed.

Will you just tell me I need to buy a new system from you?

That is not what this is. The audit is assessment, not a sales funnel for a rebuild. You get a scored report and a ranked fix list, and what happens with it afterward is entirely your call: fix the findings in-house, hand them to whoever built the agent, or decide to rebuild. We score the system the same way even when we built it.

What does "red-teaming" actually mean here?

It means a specialist deliberately tries to break your agent the way a bad actor would. We use the recognized attack families from current practice: jailbreak and role-play prompts that try to override its rules, injected instructions hidden inside ordinary-looking messages, off-topic and inappropriate bait, and attempts to make it leak information or misuse anything it can act on. The OWASP Top 10 for Large Language Model Applications ranks prompt injection as the number-one risk (OWASP, 2025), so it is where the testing pushes hardest on any agent that can do more than talk.

How do you measure accuracy without just guessing?

It is not eyeballed. We build an evaluation set from your real questions paired with your own approved, correct answers, then run it through the live system with each response scored against the truth. That produces a measured rate of right, wrong and invented answers, not a vibe. Independent 2026 analysis puts customer-support chatbot hallucination in the range of roughly 15 to 27 percent (SQ Magazine, LLM Hallucination Statistics, 2026), which is exactly why measuring your specific system matters more than trusting an average.

Is any of this testing churned out by a machine on its own?

No. A technical specialist designs, runs and interprets the evaluation. Tooling helps execute large batches of test prompts, but a person builds the ground-truth set, chooses the attacks, judges the results and writes the findings. What you get is a human verdict on a machine, not a machine grading itself. Nothing in the report ships without that specialist review.

You are based overseas. How is the verdict verified, not just asserted?

This service is the most checkable thing on offer. Every finding in the report comes with the exact prompt that produced it, so you can reproduce and confirm it as real. The named company behind the work is RavenGroup Global Tech Private Limited, and billing is in USD. If a failure is in the report, you can watch it happen firsthand.

What do you guarantee?

That a technical specialist designs, runs and reviews the evaluation, that every finding is reproducible with the prompt attached, and that the verdict does not change depending on who built the system. There is no guarantee an agent will pass, and no promise of a specific accuracy or safety score, because that depends entirely on the system under review. A clean audit also does not mean your agent can never fail. Accepted 2026 practice is to re-test on every release, because a single prompt edit or model swap can reopen a risk (StingrAI, AI Red Teaming for LLM and Agentic Apps, 2026).

How often should an AI system be re-evaluated?

More often than most owners expect. A system that tested clean can fail after a model update, a prompt change or a new tool is connected, because each of those reopens the attack surface. Current practice is to test before and after deployment and again on every meaningful release. If your agent changes regularly, the Continuous Assurance scope re-runs the evaluation on an agreed cadence so a quiet update does not quietly break something.

Provenance

Sources

  • SQ Magazine, LLM Hallucination Statistics 2026 (customer-support chatbot hallucination roughly 15 to 27 percent; enterprise near 18 percent in live use), 2026
  • OWASP, Top 10 for Large Language Model Applications (prompt injection ranked LLM01), 2025
  • StingrAI, AI Red Teaming: How to Test LLM and Agentic Apps in 2026 (test before and after deployment and on every release; attack families), 2026
  • Digital Applied, Customer Service AI Agent Statistics 2026 (organizations rolling back chatbots after live failures), 2026

Begin with where the business stands.

No obligation. The deliverable is a measured starting position and the corrections that move it most.